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The ICT Usage in Delivering Integrated Social Welfare Services

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@article{IJASEIT11313,
   author = {Denti Kardeti and Budhi Gunawan and Binahayati Rusyidi and Netty Prasetiyani},
   title = {The ICT Usage in Delivering Integrated Social Welfare Services},
   journal = {International Journal on Advanced Science, Engineering and Information Technology},
   volume = {11},
   number = {3},
   year = {2021},
   pages = {1117--1124},
   keywords = {Social welfare services; ICT; mix-methods; Indonesia.},
   abstract = {

Fragmented social welfare services provided by the Indonesian government have resulted in unfortunate communities' difficulties, the rightful beneficiaries in accessing social aids. In response to this issue, the government established the Integrated Referrals and Services System (SLRT), covering education, health, and socio-economic services under ‘one-roof’ management. As discussed in the literature, either looking at the vertical or horizontal aspects of integration can be achieved. In this article, a mixed-method approach was used to evaluate the implementation of the SLRT in Bandung District by focusing on horizontal integration, exploring the perception of beneficiaries and operators. SLRT has equipped itself with an online system named Information System of Social Welfare for the Next Generation (SIKS-NG) to improve the quality of the services further. The use of SIKS-NG can accelerate data distribution from the region to the center; data is always updated and targeted according to the service provider's needs. This study further unravels the implementation of the online system and its impacts on the SLRT. In general, it is found that the perceptions of beneficiaries and operators are in favor of SLRT. On the other hand, SIKS-NG has also been proven to improve the services delivered by operators. However, some areas of improvement were also identified for the system to be sustainable in the future. 

},    issn = {2088-5334},    publisher = {INSIGHT - Indonesian Society for Knowledge and Human Development},    url = {http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=11313},    doi = {10.18517/ijaseit.11.3.11313} }

EndNote

%A Kardeti, Denti
%A Gunawan, Budhi
%A Rusyidi, Binahayati
%A Prasetiyani, Netty
%D 2021
%T The ICT Usage in Delivering Integrated Social Welfare Services
%B 2021
%9 Social welfare services; ICT; mix-methods; Indonesia.
%! The ICT Usage in Delivering Integrated Social Welfare Services
%K Social welfare services; ICT; mix-methods; Indonesia.
%X 

Fragmented social welfare services provided by the Indonesian government have resulted in unfortunate communities' difficulties, the rightful beneficiaries in accessing social aids. In response to this issue, the government established the Integrated Referrals and Services System (SLRT), covering education, health, and socio-economic services under ‘one-roof’ management. As discussed in the literature, either looking at the vertical or horizontal aspects of integration can be achieved. In this article, a mixed-method approach was used to evaluate the implementation of the SLRT in Bandung District by focusing on horizontal integration, exploring the perception of beneficiaries and operators. SLRT has equipped itself with an online system named Information System of Social Welfare for the Next Generation (SIKS-NG) to improve the quality of the services further. The use of SIKS-NG can accelerate data distribution from the region to the center; data is always updated and targeted according to the service provider's needs. This study further unravels the implementation of the online system and its impacts on the SLRT. In general, it is found that the perceptions of beneficiaries and operators are in favor of SLRT. On the other hand, SIKS-NG has also been proven to improve the services delivered by operators. However, some areas of improvement were also identified for the system to be sustainable in the future. 

%U http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=11313 %R doi:10.18517/ijaseit.11.3.11313 %J International Journal on Advanced Science, Engineering and Information Technology %V 11 %N 3 %@ 2088-5334

IEEE

Denti Kardeti,Budhi Gunawan,Binahayati Rusyidi and Netty Prasetiyani,"The ICT Usage in Delivering Integrated Social Welfare Services," International Journal on Advanced Science, Engineering and Information Technology, vol. 11, no. 3, pp. 1117-1124, 2021. [Online]. Available: http://dx.doi.org/10.18517/ijaseit.11.3.11313.

RefMan/ProCite (RIS)

TY  - JOUR
AU  - Kardeti, Denti
AU  - Gunawan, Budhi
AU  - Rusyidi, Binahayati
AU  - Prasetiyani, Netty
PY  - 2021
TI  - The ICT Usage in Delivering Integrated Social Welfare Services
JF  - International Journal on Advanced Science, Engineering and Information Technology; Vol. 11 (2021) No. 3
Y2  - 2021
SP  - 1117
EP  - 1124
SN  - 2088-5334
PB  - INSIGHT - Indonesian Society for Knowledge and Human Development
KW  - Social welfare services; ICT; mix-methods; Indonesia.
N2  - 

Fragmented social welfare services provided by the Indonesian government have resulted in unfortunate communities' difficulties, the rightful beneficiaries in accessing social aids. In response to this issue, the government established the Integrated Referrals and Services System (SLRT), covering education, health, and socio-economic services under ‘one-roof’ management. As discussed in the literature, either looking at the vertical or horizontal aspects of integration can be achieved. In this article, a mixed-method approach was used to evaluate the implementation of the SLRT in Bandung District by focusing on horizontal integration, exploring the perception of beneficiaries and operators. SLRT has equipped itself with an online system named Information System of Social Welfare for the Next Generation (SIKS-NG) to improve the quality of the services further. The use of SIKS-NG can accelerate data distribution from the region to the center; data is always updated and targeted according to the service provider's needs. This study further unravels the implementation of the online system and its impacts on the SLRT. In general, it is found that the perceptions of beneficiaries and operators are in favor of SLRT. On the other hand, SIKS-NG has also been proven to improve the services delivered by operators. However, some areas of improvement were also identified for the system to be sustainable in the future. 

UR - http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=11313 DO - 10.18517/ijaseit.11.3.11313

RefWorks

RT Journal Article
ID 11313
A1 Kardeti, Denti
A1 Gunawan, Budhi
A1 Rusyidi, Binahayati
A1 Prasetiyani, Netty
T1 The ICT Usage in Delivering Integrated Social Welfare Services
JF International Journal on Advanced Science, Engineering and Information Technology
VO 11
IS 3
YR 2021
SP 1117
OP 1124
SN 2088-5334
PB INSIGHT - Indonesian Society for Knowledge and Human Development
K1 Social welfare services; ICT; mix-methods; Indonesia.
AB 

Fragmented social welfare services provided by the Indonesian government have resulted in unfortunate communities' difficulties, the rightful beneficiaries in accessing social aids. In response to this issue, the government established the Integrated Referrals and Services System (SLRT), covering education, health, and socio-economic services under ‘one-roof’ management. As discussed in the literature, either looking at the vertical or horizontal aspects of integration can be achieved. In this article, a mixed-method approach was used to evaluate the implementation of the SLRT in Bandung District by focusing on horizontal integration, exploring the perception of beneficiaries and operators. SLRT has equipped itself with an online system named Information System of Social Welfare for the Next Generation (SIKS-NG) to improve the quality of the services further. The use of SIKS-NG can accelerate data distribution from the region to the center; data is always updated and targeted according to the service provider's needs. This study further unravels the implementation of the online system and its impacts on the SLRT. In general, it is found that the perceptions of beneficiaries and operators are in favor of SLRT. On the other hand, SIKS-NG has also been proven to improve the services delivered by operators. However, some areas of improvement were also identified for the system to be sustainable in the future. 

LK http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=11313 DO - 10.18517/ijaseit.11.3.11313