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Improving Health Care Service through Healthy Psychological Capital and Positive Attitudes

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@article{IJASEIT12429,
   author = {Ariyanti Saleh and Hillman Wirawan and Muhammad Tamar},
   title = {Improving Health Care Service through Healthy Psychological Capital and Positive Attitudes},
   journal = {International Journal on Advanced Science, Engineering and Information Technology},
   volume = {10},
   number = {4},
   year = {2020},
   pages = {1723--1730},
   keywords = {health care services; PsyCap; OCB; work-engagement; organizational commitment.},
   abstract = {This study aims to investigate the interaction between Psychological Capital (PsyCap) and Organizational Commitment in predicting Organizational Citizenship Behaviors (OCB) via Work-Engagement among nurses in Indonesia. Although most studies supported that PsyCap always had a positive impact on desired employee’s outcomes, the effect could be different across jobs. The Cognitive Evaluation Theory was used to explain how the co-existence of Organizational Commitment could reduce the effect of Nurse’s PsyCap. This study administered 900 survey booklets to six randomly selected hospitals in the eastern part of Indonesia. The survey included demographic data (e.g. age and tenure), Psychological Capital Questionnaire, Organizational Commitment Questionnaire, Utrecht Work-Engagement Scale, and Organizational Citizenship Behavior Scale. There were 637 (71%) out of 900 registered Nurses fully participated in the data collection and mostly female (529 or 90.6%). The data were analyzed with Moderated-mediation technique using PROCESS by Hayes in SPSS. The results suggested a partial mediation effect of Work-Engagement on the PsyCap-OCB relationship. This indicated that PsyCap directly predicted OCB or via Work-Engagement. The key findings also indicated that having a high degree of Organizational Commitment could reduce the effect of PsyCap on Work-Engagement and subsequently on OCB. It appeared that while Nurses maintained a high Organizational Commitment, their PsyCap did not contribute significantly to OCB and Work Engagement.},
   issn = {2088-5334},
   publisher = {INSIGHT - Indonesian Society for Knowledge and Human Development},
   url = {http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=12429},
   doi = {10.18517/ijaseit.10.4.12429}
}

EndNote

%A Saleh, Ariyanti
%A Wirawan, Hillman
%A Tamar, Muhammad
%D 2020
%T Improving Health Care Service through Healthy Psychological Capital and Positive Attitudes
%B 2020
%9 health care services; PsyCap; OCB; work-engagement; organizational commitment.
%! Improving Health Care Service through Healthy Psychological Capital and Positive Attitudes
%K health care services; PsyCap; OCB; work-engagement; organizational commitment.
%X This study aims to investigate the interaction between Psychological Capital (PsyCap) and Organizational Commitment in predicting Organizational Citizenship Behaviors (OCB) via Work-Engagement among nurses in Indonesia. Although most studies supported that PsyCap always had a positive impact on desired employee’s outcomes, the effect could be different across jobs. The Cognitive Evaluation Theory was used to explain how the co-existence of Organizational Commitment could reduce the effect of Nurse’s PsyCap. This study administered 900 survey booklets to six randomly selected hospitals in the eastern part of Indonesia. The survey included demographic data (e.g. age and tenure), Psychological Capital Questionnaire, Organizational Commitment Questionnaire, Utrecht Work-Engagement Scale, and Organizational Citizenship Behavior Scale. There were 637 (71%) out of 900 registered Nurses fully participated in the data collection and mostly female (529 or 90.6%). The data were analyzed with Moderated-mediation technique using PROCESS by Hayes in SPSS. The results suggested a partial mediation effect of Work-Engagement on the PsyCap-OCB relationship. This indicated that PsyCap directly predicted OCB or via Work-Engagement. The key findings also indicated that having a high degree of Organizational Commitment could reduce the effect of PsyCap on Work-Engagement and subsequently on OCB. It appeared that while Nurses maintained a high Organizational Commitment, their PsyCap did not contribute significantly to OCB and Work Engagement.
%U http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=12429
%R doi:10.18517/ijaseit.10.4.12429
%J International Journal on Advanced Science, Engineering and Information Technology
%V 10
%N 4
%@ 2088-5334

IEEE

Ariyanti Saleh,Hillman Wirawan and Muhammad Tamar,"Improving Health Care Service through Healthy Psychological Capital and Positive Attitudes," International Journal on Advanced Science, Engineering and Information Technology, vol. 10, no. 4, pp. 1723-1730, 2020. [Online]. Available: http://dx.doi.org/10.18517/ijaseit.10.4.12429.

RefMan/ProCite (RIS)

TY  - JOUR
AU  - Saleh, Ariyanti
AU  - Wirawan, Hillman
AU  - Tamar, Muhammad
PY  - 2020
TI  - Improving Health Care Service through Healthy Psychological Capital and Positive Attitudes
JF  - International Journal on Advanced Science, Engineering and Information Technology; Vol. 10 (2020) No. 4
Y2  - 2020
SP  - 1723
EP  - 1730
SN  - 2088-5334
PB  - INSIGHT - Indonesian Society for Knowledge and Human Development
KW  - health care services; PsyCap; OCB; work-engagement; organizational commitment.
N2  - This study aims to investigate the interaction between Psychological Capital (PsyCap) and Organizational Commitment in predicting Organizational Citizenship Behaviors (OCB) via Work-Engagement among nurses in Indonesia. Although most studies supported that PsyCap always had a positive impact on desired employee’s outcomes, the effect could be different across jobs. The Cognitive Evaluation Theory was used to explain how the co-existence of Organizational Commitment could reduce the effect of Nurse’s PsyCap. This study administered 900 survey booklets to six randomly selected hospitals in the eastern part of Indonesia. The survey included demographic data (e.g. age and tenure), Psychological Capital Questionnaire, Organizational Commitment Questionnaire, Utrecht Work-Engagement Scale, and Organizational Citizenship Behavior Scale. There were 637 (71%) out of 900 registered Nurses fully participated in the data collection and mostly female (529 or 90.6%). The data were analyzed with Moderated-mediation technique using PROCESS by Hayes in SPSS. The results suggested a partial mediation effect of Work-Engagement on the PsyCap-OCB relationship. This indicated that PsyCap directly predicted OCB or via Work-Engagement. The key findings also indicated that having a high degree of Organizational Commitment could reduce the effect of PsyCap on Work-Engagement and subsequently on OCB. It appeared that while Nurses maintained a high Organizational Commitment, their PsyCap did not contribute significantly to OCB and Work Engagement.
UR  - http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=12429
DO  - 10.18517/ijaseit.10.4.12429

RefWorks

RT Journal Article
ID 12429
A1 Saleh, Ariyanti
A1 Wirawan, Hillman
A1 Tamar, Muhammad
T1 Improving Health Care Service through Healthy Psychological Capital and Positive Attitudes
JF International Journal on Advanced Science, Engineering and Information Technology
VO 10
IS 4
YR 2020
SP 1723
OP 1730
SN 2088-5334
PB INSIGHT - Indonesian Society for Knowledge and Human Development
K1 health care services; PsyCap; OCB; work-engagement; organizational commitment.
AB This study aims to investigate the interaction between Psychological Capital (PsyCap) and Organizational Commitment in predicting Organizational Citizenship Behaviors (OCB) via Work-Engagement among nurses in Indonesia. Although most studies supported that PsyCap always had a positive impact on desired employee’s outcomes, the effect could be different across jobs. The Cognitive Evaluation Theory was used to explain how the co-existence of Organizational Commitment could reduce the effect of Nurse’s PsyCap. This study administered 900 survey booklets to six randomly selected hospitals in the eastern part of Indonesia. The survey included demographic data (e.g. age and tenure), Psychological Capital Questionnaire, Organizational Commitment Questionnaire, Utrecht Work-Engagement Scale, and Organizational Citizenship Behavior Scale. There were 637 (71%) out of 900 registered Nurses fully participated in the data collection and mostly female (529 or 90.6%). The data were analyzed with Moderated-mediation technique using PROCESS by Hayes in SPSS. The results suggested a partial mediation effect of Work-Engagement on the PsyCap-OCB relationship. This indicated that PsyCap directly predicted OCB or via Work-Engagement. The key findings also indicated that having a high degree of Organizational Commitment could reduce the effect of PsyCap on Work-Engagement and subsequently on OCB. It appeared that while Nurses maintained a high Organizational Commitment, their PsyCap did not contribute significantly to OCB and Work Engagement.
LK http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=12429
DO  - 10.18517/ijaseit.10.4.12429