Cite Article

Understanding Banking via WeChat Diaries

Choose citation format

BibTeX

@article{IJASEIT1356,
   author = {Jocelyn Sie and Wei Eng Koh and Shamil Zainuddin and Graham Johnson},
   title = {Understanding Banking via WeChat Diaries},
   journal = {International Journal on Advanced Science, Engineering and Information Technology},
   volume = {6},
   number = {6},
   year = {2016},
   pages = {982--989},
   keywords = {remote research; methodology; ethnography; diary studies; avatar; mobile HCI; consumer experience; visual agent},
   abstract = {This paper describes the development and refinement of an existing chat application, China’s WeChat, as a remote diary tool, which researchers can employ to acquire a deeper understanding on their consumers whilst overcoming major geographical and time zone constraints. This research was part of a project to understand the experiences of Chinese consumers related to finance and banking. A diary study was conducted through WeChat and phone interviews to understand how consumers conduct their everyday financial transactions. The research illustrated the need to adapt approaches to diary participants, such as utilising a chat agent or avatar to elicit richer data, and demonstrated the utility of a feedback loop, which reassured and reminded participants to post regularly, in turn encouraging posts with more depth. The relationships built over the course of the diary study were also imperative to the success of follow-up semi-structured phone interviews, as trust and familiarity between researchers and participants enabled more intimate conversations. Novel use of the application worked well in gaining a deeper appreciation of the experiences of selected consumers. The paper adds to the growing literature on the use and adaptation of chat applications as a substitute for conventional mobile diary tools, and concludes with a list of key considerations for further applications in a similar research context.},
   issn = {2088-5334},
   publisher = {INSIGHT - Indonesian Society for Knowledge and Human Development},
   url = {http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=1356},
   doi = {10.18517/ijaseit.6.6.1356}
}

EndNote

%A Sie, Jocelyn
%A Koh, Wei Eng
%A Zainuddin, Shamil
%A Johnson, Graham
%D 2016
%T Understanding Banking via WeChat Diaries
%B 2016
%9 remote research; methodology; ethnography; diary studies; avatar; mobile HCI; consumer experience; visual agent
%! Understanding Banking via WeChat Diaries
%K remote research; methodology; ethnography; diary studies; avatar; mobile HCI; consumer experience; visual agent
%X This paper describes the development and refinement of an existing chat application, China’s WeChat, as a remote diary tool, which researchers can employ to acquire a deeper understanding on their consumers whilst overcoming major geographical and time zone constraints. This research was part of a project to understand the experiences of Chinese consumers related to finance and banking. A diary study was conducted through WeChat and phone interviews to understand how consumers conduct their everyday financial transactions. The research illustrated the need to adapt approaches to diary participants, such as utilising a chat agent or avatar to elicit richer data, and demonstrated the utility of a feedback loop, which reassured and reminded participants to post regularly, in turn encouraging posts with more depth. The relationships built over the course of the diary study were also imperative to the success of follow-up semi-structured phone interviews, as trust and familiarity between researchers and participants enabled more intimate conversations. Novel use of the application worked well in gaining a deeper appreciation of the experiences of selected consumers. The paper adds to the growing literature on the use and adaptation of chat applications as a substitute for conventional mobile diary tools, and concludes with a list of key considerations for further applications in a similar research context.
%U http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=1356
%R doi:10.18517/ijaseit.6.6.1356
%J International Journal on Advanced Science, Engineering and Information Technology
%V 6
%N 6
%@ 2088-5334

IEEE

Jocelyn Sie,Wei Eng Koh,Shamil Zainuddin and Graham Johnson,"Understanding Banking via WeChat Diaries," International Journal on Advanced Science, Engineering and Information Technology, vol. 6, no. 6, pp. 982-989, 2016. [Online]. Available: http://dx.doi.org/10.18517/ijaseit.6.6.1356.

RefMan/ProCite (RIS)

TY  - JOUR
AU  - Sie, Jocelyn
AU  - Koh, Wei Eng
AU  - Zainuddin, Shamil
AU  - Johnson, Graham
PY  - 2016
TI  - Understanding Banking via WeChat Diaries
JF  - International Journal on Advanced Science, Engineering and Information Technology; Vol. 6 (2016) No. 6
Y2  - 2016
SP  - 982
EP  - 989
SN  - 2088-5334
PB  - INSIGHT - Indonesian Society for Knowledge and Human Development
KW  - remote research; methodology; ethnography; diary studies; avatar; mobile HCI; consumer experience; visual agent
N2  - This paper describes the development and refinement of an existing chat application, China’s WeChat, as a remote diary tool, which researchers can employ to acquire a deeper understanding on their consumers whilst overcoming major geographical and time zone constraints. This research was part of a project to understand the experiences of Chinese consumers related to finance and banking. A diary study was conducted through WeChat and phone interviews to understand how consumers conduct their everyday financial transactions. The research illustrated the need to adapt approaches to diary participants, such as utilising a chat agent or avatar to elicit richer data, and demonstrated the utility of a feedback loop, which reassured and reminded participants to post regularly, in turn encouraging posts with more depth. The relationships built over the course of the diary study were also imperative to the success of follow-up semi-structured phone interviews, as trust and familiarity between researchers and participants enabled more intimate conversations. Novel use of the application worked well in gaining a deeper appreciation of the experiences of selected consumers. The paper adds to the growing literature on the use and adaptation of chat applications as a substitute for conventional mobile diary tools, and concludes with a list of key considerations for further applications in a similar research context.
UR  - http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=1356
DO  - 10.18517/ijaseit.6.6.1356

RefWorks

RT Journal Article
ID 1356
A1 Sie, Jocelyn
A1 Koh, Wei Eng
A1 Zainuddin, Shamil
A1 Johnson, Graham
T1 Understanding Banking via WeChat Diaries
JF International Journal on Advanced Science, Engineering and Information Technology
VO 6
IS 6
YR 2016
SP 982
OP 989
SN 2088-5334
PB INSIGHT - Indonesian Society for Knowledge and Human Development
K1 remote research; methodology; ethnography; diary studies; avatar; mobile HCI; consumer experience; visual agent
AB This paper describes the development and refinement of an existing chat application, China’s WeChat, as a remote diary tool, which researchers can employ to acquire a deeper understanding on their consumers whilst overcoming major geographical and time zone constraints. This research was part of a project to understand the experiences of Chinese consumers related to finance and banking. A diary study was conducted through WeChat and phone interviews to understand how consumers conduct their everyday financial transactions. The research illustrated the need to adapt approaches to diary participants, such as utilising a chat agent or avatar to elicit richer data, and demonstrated the utility of a feedback loop, which reassured and reminded participants to post regularly, in turn encouraging posts with more depth. The relationships built over the course of the diary study were also imperative to the success of follow-up semi-structured phone interviews, as trust and familiarity between researchers and participants enabled more intimate conversations. Novel use of the application worked well in gaining a deeper appreciation of the experiences of selected consumers. The paper adds to the growing literature on the use and adaptation of chat applications as a substitute for conventional mobile diary tools, and concludes with a list of key considerations for further applications in a similar research context.
LK http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=1356
DO  - 10.18517/ijaseit.6.6.1356