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Customer Satisfaction towards Product and Service Quality of Housing Developers in West Sumatra Indonesia

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BibTeX

@article{IJASEIT3451,
   author = {Difana Meilani and Prima Fithri and Putri Yanna Reista},
   title = {Customer Satisfaction towards Product and Service Quality of Housing Developers in West Sumatra Indonesia},
   journal = {International Journal on Advanced Science, Engineering and Information Technology},
   volume = {8},
   number = {2},
   year = {2018},
   pages = {514--519},
   keywords = {Housing developer; customer satisfaction; service standards; Importance Performance Analysis (IPA); House of Quality (HOQ); Quality Function Deployment (QFD); service quality; Indonesia; service satisfaction level; assessment},
   abstract = {This research focuses on the improvement of product quality, service rendered, and the priority of item attributes of products done by housing developers to improve customers’ satisfaction. It examines how developers are adopting the proposed improvements on the quality in the competition among other housing developers. Customers’ satisfaction is measured and analyzed statistically from the questionnaire. Importance Performance Analysis (IPA) method and House of Quality (HOQ) methods are also implemented to identify the formulation of the problems and to correlate the customers’ desires with the technology capabilities of the company. From the IPA analysis, customers’ satisfaction is 76% for product quality satisfactory and 78% for service satisfaction. This finding supports the assessment standard of customers’ satisfactory in the services.},
   issn = {2088-5334},
   publisher = {INSIGHT - Indonesian Society for Knowledge and Human Development},
   url = {http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=3451},
   doi = {10.18517/ijaseit.8.2.3451}
}

EndNote

%A Meilani, Difana
%A Fithri, Prima
%A Reista, Putri Yanna
%D 2018
%T Customer Satisfaction towards Product and Service Quality of Housing Developers in West Sumatra Indonesia
%B 2018
%9 Housing developer; customer satisfaction; service standards; Importance Performance Analysis (IPA); House of Quality (HOQ); Quality Function Deployment (QFD); service quality; Indonesia; service satisfaction level; assessment
%! Customer Satisfaction towards Product and Service Quality of Housing Developers in West Sumatra Indonesia
%K Housing developer; customer satisfaction; service standards; Importance Performance Analysis (IPA); House of Quality (HOQ); Quality Function Deployment (QFD); service quality; Indonesia; service satisfaction level; assessment
%X This research focuses on the improvement of product quality, service rendered, and the priority of item attributes of products done by housing developers to improve customers’ satisfaction. It examines how developers are adopting the proposed improvements on the quality in the competition among other housing developers. Customers’ satisfaction is measured and analyzed statistically from the questionnaire. Importance Performance Analysis (IPA) method and House of Quality (HOQ) methods are also implemented to identify the formulation of the problems and to correlate the customers’ desires with the technology capabilities of the company. From the IPA analysis, customers’ satisfaction is 76% for product quality satisfactory and 78% for service satisfaction. This finding supports the assessment standard of customers’ satisfactory in the services.
%U http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=3451
%R doi:10.18517/ijaseit.8.2.3451
%J International Journal on Advanced Science, Engineering and Information Technology
%V 8
%N 2
%@ 2088-5334

IEEE

Difana Meilani,Prima Fithri and Putri Yanna Reista,"Customer Satisfaction towards Product and Service Quality of Housing Developers in West Sumatra Indonesia," International Journal on Advanced Science, Engineering and Information Technology, vol. 8, no. 2, pp. 514-519, 2018. [Online]. Available: http://dx.doi.org/10.18517/ijaseit.8.2.3451.

RefMan/ProCite (RIS)

TY  - JOUR
AU  - Meilani, Difana
AU  - Fithri, Prima
AU  - Reista, Putri Yanna
PY  - 2018
TI  - Customer Satisfaction towards Product and Service Quality of Housing Developers in West Sumatra Indonesia
JF  - International Journal on Advanced Science, Engineering and Information Technology; Vol. 8 (2018) No. 2
Y2  - 2018
SP  - 514
EP  - 519
SN  - 2088-5334
PB  - INSIGHT - Indonesian Society for Knowledge and Human Development
KW  - Housing developer; customer satisfaction; service standards; Importance Performance Analysis (IPA); House of Quality (HOQ); Quality Function Deployment (QFD); service quality; Indonesia; service satisfaction level; assessment
N2  - This research focuses on the improvement of product quality, service rendered, and the priority of item attributes of products done by housing developers to improve customers’ satisfaction. It examines how developers are adopting the proposed improvements on the quality in the competition among other housing developers. Customers’ satisfaction is measured and analyzed statistically from the questionnaire. Importance Performance Analysis (IPA) method and House of Quality (HOQ) methods are also implemented to identify the formulation of the problems and to correlate the customers’ desires with the technology capabilities of the company. From the IPA analysis, customers’ satisfaction is 76% for product quality satisfactory and 78% for service satisfaction. This finding supports the assessment standard of customers’ satisfactory in the services.
UR  - http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=3451
DO  - 10.18517/ijaseit.8.2.3451

RefWorks

RT Journal Article
ID 3451
A1 Meilani, Difana
A1 Fithri, Prima
A1 Reista, Putri Yanna
T1 Customer Satisfaction towards Product and Service Quality of Housing Developers in West Sumatra Indonesia
JF International Journal on Advanced Science, Engineering and Information Technology
VO 8
IS 2
YR 2018
SP 514
OP 519
SN 2088-5334
PB INSIGHT - Indonesian Society for Knowledge and Human Development
K1 Housing developer; customer satisfaction; service standards; Importance Performance Analysis (IPA); House of Quality (HOQ); Quality Function Deployment (QFD); service quality; Indonesia; service satisfaction level; assessment
AB This research focuses on the improvement of product quality, service rendered, and the priority of item attributes of products done by housing developers to improve customers’ satisfaction. It examines how developers are adopting the proposed improvements on the quality in the competition among other housing developers. Customers’ satisfaction is measured and analyzed statistically from the questionnaire. Importance Performance Analysis (IPA) method and House of Quality (HOQ) methods are also implemented to identify the formulation of the problems and to correlate the customers’ desires with the technology capabilities of the company. From the IPA analysis, customers’ satisfaction is 76% for product quality satisfactory and 78% for service satisfaction. This finding supports the assessment standard of customers’ satisfactory in the services.
LK http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=3451
DO  - 10.18517/ijaseit.8.2.3451