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Developing the Dimensions of a Social Content Management Framework
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@article{IJASEIT6520, author = {Wan Azlin Zurita Wan Ahmad and Muriati Mukhtar and Yazrina Yahya}, title = {Developing the Dimensions of a Social Content Management Framework}, journal = {International Journal on Advanced Science, Engineering and Information Technology}, volume = {8}, number = {5}, year = {2018}, pages = {1850--1857}, keywords = {Social media; social content management; service science; Service Dominant Logic; DART model}, abstract = {The rise of social media has transformed the way of collaboration between organisations and customers. Social content resulting from the active collaboration between both parties on a social media platform should be managed accordingly. Thus, a social content management (SCM) framework should be developed as a guide to manage the social content. Such SCM framework should be able to augment existing frameworks, which mainly focuses on the value of social content for the organisations. Hence, based on the service science perspective, this article proposes a SCM framework that focusses on value to both organisations and its customers. In order to do this, the concept of  Service Dominant Logic and the DART model are adopted to explore and extract the elements and factors that collectively become the dimensions of the proposed SCM framework. Experts’ review of the elements and factors is conducted to ensure that the dimensions in the SCM framework are acceptable and have practical value. The proposed framework is then validated via an instrument whose content validity is investigated by using Lawshe’s Technique. This framework could assist the organisations in decision-making process towards innovating services and in the management of social content.
}, issn = {2088-5334}, publisher = {INSIGHT - Indonesian Society for Knowledge and Human Development}, url = {http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6520}, doi = {10.18517/ijaseit.8.5.6520} }
EndNote
%A Wan Ahmad, Wan Azlin Zurita %A Mukhtar, Muriati %A Yahya, Yazrina %D 2018 %T Developing the Dimensions of a Social Content Management Framework %B 2018 %9 Social media; social content management; service science; Service Dominant Logic; DART model %! Developing the Dimensions of a Social Content Management Framework %K Social media; social content management; service science; Service Dominant Logic; DART model %XThe rise of social media has transformed the way of collaboration between organisations and customers. Social content resulting from the active collaboration between both parties on a social media platform should be managed accordingly. Thus, a social content management (SCM) framework should be developed as a guide to manage the social content. Such SCM framework should be able to augment existing frameworks, which mainly focuses on the value of social content for the organisations. Hence, based on the service science perspective, this article proposes a SCM framework that focusses on value to both organisations and its customers. In order to do this, the concept of  Service Dominant Logic and the DART model are adopted to explore and extract the elements and factors that collectively become the dimensions of the proposed SCM framework. Experts’ review of the elements and factors is conducted to ensure that the dimensions in the SCM framework are acceptable and have practical value. The proposed framework is then validated via an instrument whose content validity is investigated by using Lawshe’s Technique. This framework could assist the organisations in decision-making process towards innovating services and in the management of social content.
%U http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6520 %R doi:10.18517/ijaseit.8.5.6520 %J International Journal on Advanced Science, Engineering and Information Technology %V 8 %N 5 %@ 2088-5334
IEEE
Wan Azlin Zurita Wan Ahmad,Muriati Mukhtar and Yazrina Yahya,"Developing the Dimensions of a Social Content Management Framework," International Journal on Advanced Science, Engineering and Information Technology, vol. 8, no. 5, pp. 1850-1857, 2018. [Online]. Available: http://dx.doi.org/10.18517/ijaseit.8.5.6520.
RefMan/ProCite (RIS)
TY - JOUR AU - Wan Ahmad, Wan Azlin Zurita AU - Mukhtar, Muriati AU - Yahya, Yazrina PY - 2018 TI - Developing the Dimensions of a Social Content Management Framework JF - International Journal on Advanced Science, Engineering and Information Technology; Vol. 8 (2018) No. 5 Y2 - 2018 SP - 1850 EP - 1857 SN - 2088-5334 PB - INSIGHT - Indonesian Society for Knowledge and Human Development KW - Social media; social content management; service science; Service Dominant Logic; DART model N2 -The rise of social media has transformed the way of collaboration between organisations and customers. Social content resulting from the active collaboration between both parties on a social media platform should be managed accordingly. Thus, a social content management (SCM) framework should be developed as a guide to manage the social content. Such SCM framework should be able to augment existing frameworks, which mainly focuses on the value of social content for the organisations. Hence, based on the service science perspective, this article proposes a SCM framework that focusses on value to both organisations and its customers. In order to do this, the concept of  Service Dominant Logic and the DART model are adopted to explore and extract the elements and factors that collectively become the dimensions of the proposed SCM framework. Experts’ review of the elements and factors is conducted to ensure that the dimensions in the SCM framework are acceptable and have practical value. The proposed framework is then validated via an instrument whose content validity is investigated by using Lawshe’s Technique. This framework could assist the organisations in decision-making process towards innovating services and in the management of social content.
UR - http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6520 DO - 10.18517/ijaseit.8.5.6520
RefWorks
RT Journal Article ID 6520 A1 Wan Ahmad, Wan Azlin Zurita A1 Mukhtar, Muriati A1 Yahya, Yazrina T1 Developing the Dimensions of a Social Content Management Framework JF International Journal on Advanced Science, Engineering and Information Technology VO 8 IS 5 YR 2018 SP 1850 OP 1857 SN 2088-5334 PB INSIGHT - Indonesian Society for Knowledge and Human Development K1 Social media; social content management; service science; Service Dominant Logic; DART model ABThe rise of social media has transformed the way of collaboration between organisations and customers. Social content resulting from the active collaboration between both parties on a social media platform should be managed accordingly. Thus, a social content management (SCM) framework should be developed as a guide to manage the social content. Such SCM framework should be able to augment existing frameworks, which mainly focuses on the value of social content for the organisations. Hence, based on the service science perspective, this article proposes a SCM framework that focusses on value to both organisations and its customers. In order to do this, the concept of  Service Dominant Logic and the DART model are adopted to explore and extract the elements and factors that collectively become the dimensions of the proposed SCM framework. Experts’ review of the elements and factors is conducted to ensure that the dimensions in the SCM framework are acceptable and have practical value. The proposed framework is then validated via an instrument whose content validity is investigated by using Lawshe’s Technique. This framework could assist the organisations in decision-making process towards innovating services and in the management of social content.
LK http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6520 DO - 10.18517/ijaseit.8.5.6520