International Journal on Advanced Science, Engineering and Information Technology, Vol. 7 (2017) No. 6, pages: 2337-2342, DOI:10.18517/ijaseit.7.6.4226

E-Government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province

- Albar, HA Mooduto, A Ahmad Dahlan, - Yuhefizar, - Erwadi, Darmawan Napitupulu

Abstract

This study aims to evaluate e-Government service quality especially in West Sumatera province of Indonesia. This is the reason why the study conducted because of the difficulty obtaining available and accurate data from the Indonesian citizen concerned with implementation of e-government. The method used in this study was survey based on e-GovQual questionnaire,  which distributed to  total 247 respondents. The sample was choosen by purposive sampling with criteria that they has been used e-Government website for anykind of services. The result showed that in general, the citizens agreed that quality of  e-Government service provided by government of West Sumatera province was good enough and met their expectation in term of efficient, trust, reliability, citizen support, content & appearance of information and functional of interaction environment. However, e-Government service quality should be improved because the result obtained was moderate.

Keywords:

e-government; service quality; e-GovQual; west sumatera; province

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