International Journal on Advanced Science, Engineering and Information Technology, Vol. 8 (2018) No. 5, pages: 1836-1844, DOI:10.18517/ijaseit.8.5.5002

Opinion Mining Summarization and Automation Process: A Survey

Sundas Naqeeb Khan, Nazri Mohd Nawi, Mahmud Imrona, Asim Shahzad, Arif Ullah, Atta-ur- Rahman

Abstract

In this modern age, the internet is a powerful source of information. Roughly, one-third of the world population spends a significant amount of their time and money on surfing the internet. In every field of life, people are gaining vast information from it such as learning, amusement, communication, shopping, etc. For this purpose, users tend to exploit websites and provide their remarks or views on any product, service, event, etc. based on their experience that might be useful for other users. In this manner, a huge amount of feedback in the form of textual data is composed of those webs, and this data can be explored, evaluated and controlled for the decision-making process. Opinion Mining (OM) is a type of Natural Language Processing (NLP) and extraction of the theme or idea from the user's opinions in the form of positive, negative and neutral comments. Therefore, researchers try to present information in the form of a summary that would be useful for different users. Hence, the research community has generated automatic summaries from the 1950s until now, and these automation processes are divided into two categories, which is abstractive and extractive methods. This paper presents an overview of the useful methods in OM and explains the idea about OM regarding summarization and its automation process.

Keywords:

opinion mining; natural language processing; automation summaries; summarization; decision making.

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