SARI, Diana Puspita; RINAWATI, Dyah Ika; MIDIAWATI, -. Airline Service Quality Analysis Using Integration of Fuzzy Servqual, PGCV Index, and TRIZ Methods in Indonesian Full-Service Carrier Airlines. International Journal on Advanced Science, Engineering and Information Technology, [S. l.], v. 8, n. 3, p. 918–923, 2018. DOI: 10.18517/ijaseit.8.3.3889. Disponível em: https://ijaseit.insightsociety.org/index.php/ijaseit/article/view/3889. Acesso em: 3 jul. 2024.