Sari DP, Rinawati DI, Midiawati -. Airline Service Quality Analysis Using Integration of Fuzzy Servqual, PGCV Index, and TRIZ Methods in Indonesian Full-Service Carrier Airlines. Int. J. Adv. Sci. Eng. Inf. Technol. [Internet]. 2018 Jun. 9 [cited 2024 Jul. 3];8(3):918-23. Available from: https://ijaseit.insightsociety.org/index.php/ijaseit/article/view/3889