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E-Government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province

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@article{IJASEIT4226,
   author = {- Albar and HA Mooduto and A Ahmad Dahlan and - Yuhefizar and - Erwadi and Darmawan Napitupulu},
   title = {E-Government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province},
   journal = {International Journal on Advanced Science, Engineering and Information Technology},
   volume = {7},
   number = {6},
   year = {2017},
   pages = {2337--2342},
   keywords = {e-government; service quality; e-GovQual; West Sumatera; province},
   abstract = {This study aims to evaluate e-Government service quality especially in West Sumatera, Indonesia. The reason why the study conducted is that the difficulty obtaining available and accurate data from the Indonesian citizen regarding the implementation of e-government. The method used in this study is survey based on the e-GovQual questionnaire distributed to total 247 respondents to find out their perception of all the services provided by the e-Government website. The results showed that in general, the citizens agreed that quality of e-Government service provided by the government of West Sumatera province is good enough and meet their expectation regarding efficient, trust, reliability, citizen support, content & appearance of information, and functionality of interactive environment. However, e-Government service quality requires improvement due to the results obtained were still at a moderate level.},
   issn = {2088-5334},
   publisher = {INSIGHT - Indonesian Society for Knowledge and Human Development},
   url = {http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=4226},
   doi = {10.18517/ijaseit.7.6.4226}
}

EndNote

%A Albar, -
%A Mooduto, HA
%A Dahlan, A Ahmad
%A Yuhefizar, -
%A Erwadi, -
%A Napitupulu, Darmawan
%D 2017
%T E-Government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province
%B 2017
%9 e-government; service quality; e-GovQual; West Sumatera; province
%! E-Government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province
%K e-government; service quality; e-GovQual; West Sumatera; province
%X This study aims to evaluate e-Government service quality especially in West Sumatera, Indonesia. The reason why the study conducted is that the difficulty obtaining available and accurate data from the Indonesian citizen regarding the implementation of e-government. The method used in this study is survey based on the e-GovQual questionnaire distributed to total 247 respondents to find out their perception of all the services provided by the e-Government website. The results showed that in general, the citizens agreed that quality of e-Government service provided by the government of West Sumatera province is good enough and meet their expectation regarding efficient, trust, reliability, citizen support, content & appearance of information, and functionality of interactive environment. However, e-Government service quality requires improvement due to the results obtained were still at a moderate level.
%U http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=4226
%R doi:10.18517/ijaseit.7.6.4226
%J International Journal on Advanced Science, Engineering and Information Technology
%V 7
%N 6
%@ 2088-5334

IEEE

- Albar,HA Mooduto,A Ahmad Dahlan,- Yuhefizar,- Erwadi and Darmawan Napitupulu,"E-Government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province," International Journal on Advanced Science, Engineering and Information Technology, vol. 7, no. 6, pp. 2337-2342, 2017. [Online]. Available: http://dx.doi.org/10.18517/ijaseit.7.6.4226.

RefMan/ProCite (RIS)

TY  - JOUR
AU  - Albar, -
AU  - Mooduto, HA
AU  - Dahlan, A Ahmad
AU  - Yuhefizar, -
AU  - Erwadi, -
AU  - Napitupulu, Darmawan
PY  - 2017
TI  - E-Government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province
JF  - International Journal on Advanced Science, Engineering and Information Technology; Vol. 7 (2017) No. 6
Y2  - 2017
SP  - 2337
EP  - 2342
SN  - 2088-5334
PB  - INSIGHT - Indonesian Society for Knowledge and Human Development
KW  - e-government; service quality; e-GovQual; West Sumatera; province
N2  - This study aims to evaluate e-Government service quality especially in West Sumatera, Indonesia. The reason why the study conducted is that the difficulty obtaining available and accurate data from the Indonesian citizen regarding the implementation of e-government. The method used in this study is survey based on the e-GovQual questionnaire distributed to total 247 respondents to find out their perception of all the services provided by the e-Government website. The results showed that in general, the citizens agreed that quality of e-Government service provided by the government of West Sumatera province is good enough and meet their expectation regarding efficient, trust, reliability, citizen support, content & appearance of information, and functionality of interactive environment. However, e-Government service quality requires improvement due to the results obtained were still at a moderate level.
UR  - http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=4226
DO  - 10.18517/ijaseit.7.6.4226

RefWorks

RT Journal Article
ID 4226
A1 Albar, -
A1 Mooduto, HA
A1 Dahlan, A Ahmad
A1 Yuhefizar, -
A1 Erwadi, -
A1 Napitupulu, Darmawan
T1 E-Government Service Quality Based on E-GovQual Approach Case Study in West Sumatera Province
JF International Journal on Advanced Science, Engineering and Information Technology
VO 7
IS 6
YR 2017
SP 2337
OP 2342
SN 2088-5334
PB INSIGHT - Indonesian Society for Knowledge and Human Development
K1 e-government; service quality; e-GovQual; West Sumatera; province
AB This study aims to evaluate e-Government service quality especially in West Sumatera, Indonesia. The reason why the study conducted is that the difficulty obtaining available and accurate data from the Indonesian citizen regarding the implementation of e-government. The method used in this study is survey based on the e-GovQual questionnaire distributed to total 247 respondents to find out their perception of all the services provided by the e-Government website. The results showed that in general, the citizens agreed that quality of e-Government service provided by the government of West Sumatera province is good enough and meet their expectation regarding efficient, trust, reliability, citizen support, content & appearance of information, and functionality of interactive environment. However, e-Government service quality requires improvement due to the results obtained were still at a moderate level.
LK http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=4226
DO  - 10.18517/ijaseit.7.6.4226