Public Service Dynamics in Population Administration Sector: A Study on Electronic ID Card Service in Makassar Indonesia

Paiman Raharjo (1)
(1) Universitas Prof Dr Moestopo Beragama, Indonesia
Fulltext View | Download
How to cite (IJASEIT) :
Raharjo, Paiman. “Public Service Dynamics in Population Administration Sector: A Study on Electronic ID Card Service in Makassar Indonesia”. International Journal on Advanced Science, Engineering and Information Technology, vol. 6, no. 6, Dec. 2016, pp. 1040-52, doi:10.18517/ijaseit.6.6.1501.
Public services in population administration sector in Indonesia is currently facing a major challenge, i.e. to reach an integrated national population data through the e-ID Card, expected to be completed in 2017. Along with the decentralization of authority for recording and printing to the district/city, there are still barriers occuring in the field. This study aims to reveal the dynamics of the existing public service problems comprehensively through a qualitative approach and case study. The direct involvement of society in e-ID Card public service becomes crucial particularly to increase public awareness of the urgency of demographic data, including having an e-ID Card. There are two major problems in the e-ID Card public service in Makassar, i.e. 1) the issue of regional institutions; they are still weak both in terms of human resources, equipment, and the distribution and 2) public understanding is still low and people have not been responsive to demographic events. This requires the ability of local governments to respond to problems quickly and accurately. The study shows that the paradigm of New Public Services (NPS) in e-ID Card public service has been well implemented, including to encourage similar awareness of the community in interpreting the policy of demographic data integration. One of the effective efforts conducted by Makassar Municipal Government is the proactive services, picking up the ball directly in the target communities.

Authors who publish with this journal agree to the following terms:

    1. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
    2. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
    3. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).