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Decision Support Systems for Customer to Buy Products with an Integration of Reviews and Comments from Marketplace E-Commerce Sites in Indonesia: A Proposed Model

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BibTeX

@article{IJASEIT6505,
   author = {Yakob Utama Chandra and San Karya and Manise Hendrawaty},
   title = {Decision Support Systems for Customer to Buy Products with an Integration of Reviews and Comments from Marketplace E-Commerce Sites in Indonesia: A Proposed Model},
   journal = {International Journal on Advanced Science, Engineering and Information Technology},
   volume = {9},
   number = {4},
   year = {2019},
   pages = {1171--1176},
   keywords = {decision support system; model; e-commerce; review; comment; marketplace},
   abstract = {Human has the need to shop. People are beginning to change the lifestyles of shopping by making purchases on e-commerce sites online. This makes companies offer their products not only in the market or shopping center but also through the e-commerce site. With e-commerce sites, people as potential buyers and regular customers will have many variations of products to purchase. They can shop anywhere and anytime by using an e-commerce site. Marketplace e-commerce sites have been equipped with reviews and comments from every expert and buyer who has purchased the product on the marketplace e-commerce site. The problems that occur are with the large number of products and merchants who can sell the same product, making potential buyers need more time in choosing the right product. They also need to see the review to choose the merchant that provides satisfactory service. The research question is whether the Decision Support System Model equipped with integrated review and comment can assist the customer to choose merchant with their expected product on marketplace e-commerce sites? The result for this model is customer can convenience to choose best merchant to shop in marketplace e-commerce site. This research is conducted by using qualitative research.},
   issn = {2088-5334},
   publisher = {INSIGHT - Indonesian Society for Knowledge and Human Development},
   url = {http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6505},
   doi = {10.18517/ijaseit.9.4.6505}
}

EndNote

%A Chandra, Yakob Utama
%A Karya, San
%A Hendrawaty, Manise
%D 2019
%T Decision Support Systems for Customer to Buy Products with an Integration of Reviews and Comments from Marketplace E-Commerce Sites in Indonesia: A Proposed Model
%B 2019
%9 decision support system; model; e-commerce; review; comment; marketplace
%! Decision Support Systems for Customer to Buy Products with an Integration of Reviews and Comments from Marketplace E-Commerce Sites in Indonesia: A Proposed Model
%K decision support system; model; e-commerce; review; comment; marketplace
%X Human has the need to shop. People are beginning to change the lifestyles of shopping by making purchases on e-commerce sites online. This makes companies offer their products not only in the market or shopping center but also through the e-commerce site. With e-commerce sites, people as potential buyers and regular customers will have many variations of products to purchase. They can shop anywhere and anytime by using an e-commerce site. Marketplace e-commerce sites have been equipped with reviews and comments from every expert and buyer who has purchased the product on the marketplace e-commerce site. The problems that occur are with the large number of products and merchants who can sell the same product, making potential buyers need more time in choosing the right product. They also need to see the review to choose the merchant that provides satisfactory service. The research question is whether the Decision Support System Model equipped with integrated review and comment can assist the customer to choose merchant with their expected product on marketplace e-commerce sites? The result for this model is customer can convenience to choose best merchant to shop in marketplace e-commerce site. This research is conducted by using qualitative research.
%U http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6505
%R doi:10.18517/ijaseit.9.4.6505
%J International Journal on Advanced Science, Engineering and Information Technology
%V 9
%N 4
%@ 2088-5334

IEEE

Yakob Utama Chandra,San Karya and Manise Hendrawaty,"Decision Support Systems for Customer to Buy Products with an Integration of Reviews and Comments from Marketplace E-Commerce Sites in Indonesia: A Proposed Model," International Journal on Advanced Science, Engineering and Information Technology, vol. 9, no. 4, pp. 1171-1176, 2019. [Online]. Available: http://dx.doi.org/10.18517/ijaseit.9.4.6505.

RefMan/ProCite (RIS)

TY  - JOUR
AU  - Chandra, Yakob Utama
AU  - Karya, San
AU  - Hendrawaty, Manise
PY  - 2019
TI  - Decision Support Systems for Customer to Buy Products with an Integration of Reviews and Comments from Marketplace E-Commerce Sites in Indonesia: A Proposed Model
JF  - International Journal on Advanced Science, Engineering and Information Technology; Vol. 9 (2019) No. 4
Y2  - 2019
SP  - 1171
EP  - 1176
SN  - 2088-5334
PB  - INSIGHT - Indonesian Society for Knowledge and Human Development
KW  - decision support system; model; e-commerce; review; comment; marketplace
N2  - Human has the need to shop. People are beginning to change the lifestyles of shopping by making purchases on e-commerce sites online. This makes companies offer their products not only in the market or shopping center but also through the e-commerce site. With e-commerce sites, people as potential buyers and regular customers will have many variations of products to purchase. They can shop anywhere and anytime by using an e-commerce site. Marketplace e-commerce sites have been equipped with reviews and comments from every expert and buyer who has purchased the product on the marketplace e-commerce site. The problems that occur are with the large number of products and merchants who can sell the same product, making potential buyers need more time in choosing the right product. They also need to see the review to choose the merchant that provides satisfactory service. The research question is whether the Decision Support System Model equipped with integrated review and comment can assist the customer to choose merchant with their expected product on marketplace e-commerce sites? The result for this model is customer can convenience to choose best merchant to shop in marketplace e-commerce site. This research is conducted by using qualitative research.
UR  - http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6505
DO  - 10.18517/ijaseit.9.4.6505

RefWorks

RT Journal Article
ID 6505
A1 Chandra, Yakob Utama
A1 Karya, San
A1 Hendrawaty, Manise
T1 Decision Support Systems for Customer to Buy Products with an Integration of Reviews and Comments from Marketplace E-Commerce Sites in Indonesia: A Proposed Model
JF International Journal on Advanced Science, Engineering and Information Technology
VO 9
IS 4
YR 2019
SP 1171
OP 1176
SN 2088-5334
PB INSIGHT - Indonesian Society for Knowledge and Human Development
K1 decision support system; model; e-commerce; review; comment; marketplace
AB Human has the need to shop. People are beginning to change the lifestyles of shopping by making purchases on e-commerce sites online. This makes companies offer their products not only in the market or shopping center but also through the e-commerce site. With e-commerce sites, people as potential buyers and regular customers will have many variations of products to purchase. They can shop anywhere and anytime by using an e-commerce site. Marketplace e-commerce sites have been equipped with reviews and comments from every expert and buyer who has purchased the product on the marketplace e-commerce site. The problems that occur are with the large number of products and merchants who can sell the same product, making potential buyers need more time in choosing the right product. They also need to see the review to choose the merchant that provides satisfactory service. The research question is whether the Decision Support System Model equipped with integrated review and comment can assist the customer to choose merchant with their expected product on marketplace e-commerce sites? The result for this model is customer can convenience to choose best merchant to shop in marketplace e-commerce site. This research is conducted by using qualitative research.
LK http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6505
DO  - 10.18517/ijaseit.9.4.6505