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Evaluation of Malaysian Universities Websites based on Quality in Use Evaluation Model

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@article{IJASEIT6828,
   author = {Nedal Nwasra and Nurlida Basir and Mohd Fadzli Marhusin},
   title = {Evaluation of Malaysian Universities Websites based on Quality in Use Evaluation Model},
   journal = {International Journal on Advanced Science, Engineering and Information Technology},
   volume = {8},
   number = {4-2},
   year = {2018},
   pages = {1417--1422},
   keywords = {quality evaluation; web application; quality-in-use; MCDM; FAHP; ISO/IEC standard.},
   abstract = {Quality-in-Use (QinU) is one of the important quality factors in measuring website quality. Most existing studies on measuring website quality only focuses on evaluating quality from the user point of view but not on the similarities and the differences between the users and decision-makers perspective. Different stakeholders have different preference in term of quality aspects that are important. Therefore, the objective of this study is to analyse the quality aspects of the websites from different stakeholders’ perspectives and rank the websites based on the results. In this study, we develop a Quality-in-Use Evaluation Model (QinUEM) to identify the quality aspects' priorities. Two quantitative approaches were used for this purpose. The first was a Multi Criteria Decision Making (MCDM) approach using the Fuzzy Analytic Hierarchy Process (FAHP) method to determine the priority and the weight of each quality aspect from the users’ viewpoint. Then the statistical analysis was used to determine the priority of the same quality aspect from the developers’ perspective. To evaluate the model, we conducted a survey. The respondents of the survey were the students (users) and developers (decision-makers) from six Malaysian universities with 486 numbers of questionnaires been distributed. Based on the results, it shows users (students) prefer Functional Quality rather than Content and Appearance Qualities while the decision makers (developers) favour on Content rather than Appearance and Functional Qualities. These results shows different viewpoint and priority in quality aspects needed for users and decision-makers. Based on the results we then used the QinUEM to rank the universities websites according to the defined QinU.},
   issn = {2088-5334},
   publisher = {INSIGHT - Indonesian Society for Knowledge and Human Development},
   url = {http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6828},
   doi = {10.18517/ijaseit.8.4-2.6828}
}

EndNote

%A Nwasra, Nedal
%A Basir, Nurlida
%A Marhusin, Mohd Fadzli
%D 2018
%T Evaluation of Malaysian Universities Websites based on Quality in Use Evaluation Model
%B 2018
%9 quality evaluation; web application; quality-in-use; MCDM; FAHP; ISO/IEC standard.
%! Evaluation of Malaysian Universities Websites based on Quality in Use Evaluation Model
%K quality evaluation; web application; quality-in-use; MCDM; FAHP; ISO/IEC standard.
%X Quality-in-Use (QinU) is one of the important quality factors in measuring website quality. Most existing studies on measuring website quality only focuses on evaluating quality from the user point of view but not on the similarities and the differences between the users and decision-makers perspective. Different stakeholders have different preference in term of quality aspects that are important. Therefore, the objective of this study is to analyse the quality aspects of the websites from different stakeholders’ perspectives and rank the websites based on the results. In this study, we develop a Quality-in-Use Evaluation Model (QinUEM) to identify the quality aspects' priorities. Two quantitative approaches were used for this purpose. The first was a Multi Criteria Decision Making (MCDM) approach using the Fuzzy Analytic Hierarchy Process (FAHP) method to determine the priority and the weight of each quality aspect from the users’ viewpoint. Then the statistical analysis was used to determine the priority of the same quality aspect from the developers’ perspective. To evaluate the model, we conducted a survey. The respondents of the survey were the students (users) and developers (decision-makers) from six Malaysian universities with 486 numbers of questionnaires been distributed. Based on the results, it shows users (students) prefer Functional Quality rather than Content and Appearance Qualities while the decision makers (developers) favour on Content rather than Appearance and Functional Qualities. These results shows different viewpoint and priority in quality aspects needed for users and decision-makers. Based on the results we then used the QinUEM to rank the universities websites according to the defined QinU.
%U http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6828
%R doi:10.18517/ijaseit.8.4-2.6828
%J International Journal on Advanced Science, Engineering and Information Technology
%V 8
%N 4-2
%@ 2088-5334

IEEE

Nedal Nwasra,Nurlida Basir and Mohd Fadzli Marhusin,"Evaluation of Malaysian Universities Websites based on Quality in Use Evaluation Model," International Journal on Advanced Science, Engineering and Information Technology, vol. 8, no. 4-2, pp. 1417-1422, 2018. [Online]. Available: http://dx.doi.org/10.18517/ijaseit.8.4-2.6828.

RefMan/ProCite (RIS)

TY  - JOUR
AU  - Nwasra, Nedal
AU  - Basir, Nurlida
AU  - Marhusin, Mohd Fadzli
PY  - 2018
TI  - Evaluation of Malaysian Universities Websites based on Quality in Use Evaluation Model
JF  - International Journal on Advanced Science, Engineering and Information Technology; Vol. 8 (2018) No. 4-2
Y2  - 2018
SP  - 1417
EP  - 1422
SN  - 2088-5334
PB  - INSIGHT - Indonesian Society for Knowledge and Human Development
KW  - quality evaluation; web application; quality-in-use; MCDM; FAHP; ISO/IEC standard.
N2  - Quality-in-Use (QinU) is one of the important quality factors in measuring website quality. Most existing studies on measuring website quality only focuses on evaluating quality from the user point of view but not on the similarities and the differences between the users and decision-makers perspective. Different stakeholders have different preference in term of quality aspects that are important. Therefore, the objective of this study is to analyse the quality aspects of the websites from different stakeholders’ perspectives and rank the websites based on the results. In this study, we develop a Quality-in-Use Evaluation Model (QinUEM) to identify the quality aspects' priorities. Two quantitative approaches were used for this purpose. The first was a Multi Criteria Decision Making (MCDM) approach using the Fuzzy Analytic Hierarchy Process (FAHP) method to determine the priority and the weight of each quality aspect from the users’ viewpoint. Then the statistical analysis was used to determine the priority of the same quality aspect from the developers’ perspective. To evaluate the model, we conducted a survey. The respondents of the survey were the students (users) and developers (decision-makers) from six Malaysian universities with 486 numbers of questionnaires been distributed. Based on the results, it shows users (students) prefer Functional Quality rather than Content and Appearance Qualities while the decision makers (developers) favour on Content rather than Appearance and Functional Qualities. These results shows different viewpoint and priority in quality aspects needed for users and decision-makers. Based on the results we then used the QinUEM to rank the universities websites according to the defined QinU.
UR  - http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6828
DO  - 10.18517/ijaseit.8.4-2.6828

RefWorks

RT Journal Article
ID 6828
A1 Nwasra, Nedal
A1 Basir, Nurlida
A1 Marhusin, Mohd Fadzli
T1 Evaluation of Malaysian Universities Websites based on Quality in Use Evaluation Model
JF International Journal on Advanced Science, Engineering and Information Technology
VO 8
IS 4-2
YR 2018
SP 1417
OP 1422
SN 2088-5334
PB INSIGHT - Indonesian Society for Knowledge and Human Development
K1 quality evaluation; web application; quality-in-use; MCDM; FAHP; ISO/IEC standard.
AB Quality-in-Use (QinU) is one of the important quality factors in measuring website quality. Most existing studies on measuring website quality only focuses on evaluating quality from the user point of view but not on the similarities and the differences between the users and decision-makers perspective. Different stakeholders have different preference in term of quality aspects that are important. Therefore, the objective of this study is to analyse the quality aspects of the websites from different stakeholders’ perspectives and rank the websites based on the results. In this study, we develop a Quality-in-Use Evaluation Model (QinUEM) to identify the quality aspects' priorities. Two quantitative approaches were used for this purpose. The first was a Multi Criteria Decision Making (MCDM) approach using the Fuzzy Analytic Hierarchy Process (FAHP) method to determine the priority and the weight of each quality aspect from the users’ viewpoint. Then the statistical analysis was used to determine the priority of the same quality aspect from the developers’ perspective. To evaluate the model, we conducted a survey. The respondents of the survey were the students (users) and developers (decision-makers) from six Malaysian universities with 486 numbers of questionnaires been distributed. Based on the results, it shows users (students) prefer Functional Quality rather than Content and Appearance Qualities while the decision makers (developers) favour on Content rather than Appearance and Functional Qualities. These results shows different viewpoint and priority in quality aspects needed for users and decision-makers. Based on the results we then used the QinUEM to rank the universities websites according to the defined QinU.
LK http://ijaseit.insightsociety.org/index.php?option=com_content&view=article&id=9&Itemid=1&article_id=6828
DO  - 10.18517/ijaseit.8.4-2.6828